Common questions
Here you should find the answers to the most common questions.
If you don't find them here, don't worry: you can contact us directly at the bottom of the page.
Deliveries
How do deliveries work?
When completing your purchase, select your desired delivery method and a time that works with your schedule.
For deliveries in the city of Porto , we offer a fast service with deliveries in time windows, including on the same day. In other cities in Portugal and mainland Spain, we deliver within 24 hours, from Tuesday to Friday through MRW . It is always essential that there is someone at the place and time you chose to receive your order, as the products are perishable and are packaged in cold-free boxes.
Deliveries have an additional packaging and logistics cost of €6.99.
Where do they deliver?
Any city in Portugal and Spain (Continental Regions, except Islands) can receive our orders, from Tuesday to Friday.
There was no one to receive it. And now?
When your order goes out for delivery, it means that the customer (you) selected the day that would be available to receive it. MRW deliveries take place between 9 am and 2 pm.
We will contact you as quickly as possible if there is any disagreement so that we can resolve the case in the best way possible.
Our food
How to store meals?
When you receive your order, simply unpack and place directly in the freezer at -18°C, keeping your meals fresh until you're ready to enjoy them - without stress or rushing.
If you prefer, you can also store your meals in the refrigerator, ensuring that you enjoy them within 48 hours of receiving your order to ensure that you are enjoying them at their freshest, tastiest and most nutritious state.
And you know what's even better? Our foods can be kept in the freezer for up to 6 months, offering you great flexibility for your day-to-day life (although we hope you won't have to wait that long to enjoy them 😂).
Please remember not to refreeze meals once they have been defrosted, to ensure the best quality and food safety.
How do I heat meals?
All meals are ready to eat, and this means you must follow the guidelines below:
Microwave (Best result)
Make small holes in the plastic wrap with a fork (do not remove all of the wrap). Place the meal in the microwave for 7 minutes at 800W. Heat for 1 more minute if necessary. The product will be hot, be careful when handling it.
Traditional oven : preheat the oven to 180 ºC. Remove the plastic wrap completely and place the tray on the middle shelf. Bake for approximately 30 minutes. Do not use the grill function.
Where can I find nutritional information?
We create all of our dishes with nutrition in mind, on average our meals contain:
- 400g per unit
- between 300-600 calories per serving
- a source of proteins (and some are high!)
- are low in sugar (<5g per 100g)
Dishes are developed with the help of our in-house nutritionist to ensure the meals are all balanced as well as delicious!
If you want to find the complete nutritional composition of a dish, go to the dish's individual page and simply click on the " Ingredients and Nutritional Information " link.
If you don't find what you're looking for or if you have more questions, leave us a message and we'll be happy to help you.
Are the meals organic?
We want plant-based to be available and accessible to as many people as possible - and we did the math: If our meals were 100% organic, each dish would become at least 50% more expensive and that is not viable for the most people.
Even so, we strive to use sustainable, scalable, high-quality and, whenever possible, organic ingredients.